Support
The world-wide Logsys Customer Support service has been praised by our clients for years as a successfully established customer service of excellence.
Contact the Logsys Help Desk
- In-house support available 24/7
- ITIL-compliant response and solution times
- Online, remote and on-site support and training available
- Multi-lingual team
- Team collectively has 100+ years’ experience
- Bespoke work accommodates individual requirements
Please have the following data ready:
Your Customer Number, Software ID, version and release status Operating system
Professional Support of Processes using ITIL
The Logsys Customer support works strictly within the ITIL framework.
After an issue has been raised with our Support Department, it is our goal to deliver to the customer a mutually acceptable workaround as fast as possible. The goal of our Incident Management Team is to consistently repair the customer’s system in the shortest possible time.
Our clearly structured and documented processes, as well as the technical authority of our support people, guarantee a high quality of problem solving. Commitment and customer satisfaction are the main goals of all our Problem Management.
In addition our Change Management is clearly structured and is accomplished by ensuring the closest co-operation with our customers. We see opportunities for Logsys to develop market-focused products further by using our professional change management processes.
Comprehensive Customer Support
Our Customer Service team aims to give our customer’s maximum value add. We offer additional services which complete our concept of a holistic customer service cover as opposed to standard technical support. In detail these are:
- Differentiated support based on the actual customer needs as defined in their SLA agreement
- Availability of a 24x7 Help Desk
- Technical installation and/or configuration support
- Technical multi-platform consulting support
- Pro-active release and license management support
- Active Contract Management support
- Supply of a technical Knowledge Base
- Internet Download of technical documentation and service documents