► National Health Service - NHS
The case studies published here contain only a brief account of the solutions. For detailed information and detailed case studies please email: email@example.com
Task: Evaluation and contract preparation for a Email service offering
The NHS had set down the goal of replacing over 5,000 locally operated Email systems belonging to individual Health trusts, public health authorities and in-house medical practices. The objectives to be achieved were:
The Project IT-evaluation and procurement process were initiated. This was to evaluate service tenders for a completely administered Email service including database and group level support. A quantity of the submisions amounted to over £100 million with approx. 1.2 millions users of the service. An overspend was expected to the tune of £120 million. Logsys were engaged to help, and undertook the following activities:
The result was the offer of contract for the services aredd in the set timeframe. The service is now up and running and supports over one million users.
Task: Piloting an Email outsourcing project
This world-wide and global logistics company used a number of internal Email services. Although by outsourcing the service to an individual service provider was thought to provide considerable cost savings and service improvements, the actual problems had been completely underestimated at the beginning of the project. DHL is a various and distributed organization, which resides on six continents and by acquisitions has grown and is now in over 150 countries. Local support and migration of the users and their data became the crucial question of the feasibility of the project.
Logsys defined and led a world-wide pilot project, in order to understand the feasibility of migrating all the users, based on in house services to a single service. Users from 20 countries participated in this project, in order to make sure that all geographical issues were completely represented.
The pilot successfully recognized the central problem Email functionality, the migration, the safety requirements, the service levels and the user support. All this information was transferred to the planning of the following outsourcing project, which is at present still running.